CUSTOMER SERVICE/PHONE ORDERS: Pit Bike Supply is open for business from Monday thru Friday for Customer Service and Phone Orders please call 702-476-8930. However, for faster purchases of items we suggest you order online 24/7.
PRICING: All prices shown on our Price list or on this site are subject to change without prior notice, either written or oral. All orders are invoices at the price in effect at the time of shipping. Pit Bike Supply is not responsible for any incorrect printing of prices, part numbers, and/or product descriptions.
ACCEPTABLE PAYMENT METHODS: Pit Bike Supply will accept for payment of goods purchased the following forms, Cashiers Check, Certified Money Order, and Visa or MasterCard only. We do not accept personal checks. Company checks are accepted on C.O.D. orders from approved dealers only. A $25.00 service fee is charged for all returned checks. In the case of an unpaid check, or refused C.O.D., Pit Bike Supply will only ship pre-paid orders to that entity in the future. Pit Bike Supply with not charge the customers' credit card until the time of shipping. Special orders are charged at time of order. All customer credit card orders are shipped to the billing address of the card holder. That is, the ship-to address MUST BE THE SAME ADDRESS as where the credit card bills are received by the card holder. NO EXCEPTIONS. This is to protect the card holder from fraudulent use of your credit card number. Authorized Dealers using credit card to order will get shipped to their shipping address.
BACK ORDERS: We try to avoid back orders, but in the event of a back order, we will take your order and will ship the backordered item when it becomes available.
SPECIAL ORDERS: All special orders are shipped prepaid only, and cannot be returned or canceled.
SHIPPING AND HANDLING: All orders are shipped through UPS by way of Ground service. Also available are UPS Next Day, Two Day, and Three Day services and only upon request and at additional cost please call the shop to arrange these services 702-476-8930. All C.O.D. orders are shipped using UPS Ground service. If you require your order be shipped via USPS there will be an additional Handling charge.
CANCELLATIONS: Cancellations of standard item orders must be receive prior to shipping. Special ordered items are payable in advance and cannot be canceled for any reason.
RETURNS, REFUNDS & CLAIMS: Any and All requests for return goods purchased from Pit Bike Supply MUST be made within 10 days of receipt of goods. No returns will be accepted after 10 days. Prior to return to Pit Bike Supply, you must obtain a RETURN MERCHANDISE AUTHORIZATION number (RMA) from Pit Bike Supply. Returned goods must be in new and UNUSED condition and in original packaging. If the merchandise has been installed on the motorcycle, then you own it and no returns/refunds are possible or will be accepted. Merchandise can only be returned by the party that originally purchased it from Pit Bike Supply. If any Pit Bike Supply Products are purchased at a dealership, you must return it to that dealership. In the event of shipping or packing errors made by Pit Bike Supply, Pit Bike Supply will only reimburse the buyer for the actual UPS Ground or USPS 1st Class shipping expense. Pit Bike Supply will not issue call tags. All approved returns are subject to a 25% restock charge plus cost of original item, first time shipping unless the products are determined to be defective at time of receipt. Pit Bike Supply offers NO CASH REFUNDS. Refunds will come in the form of credits to future purchases from Pit Bike Supply.
FREIGHT CLAIMS: All items should be inspected thoroughly upon receipt by the customer. If and shipping damage is found, it is the responsibility of the customer to file a claim with the carrier. All claims to the carrier must be made within three days of receipt of goods, supported by an invoice and bill of materials.
WARRANTY: All items Sold by Pit Bike Supply are intended for off road use only and are not street legal, DOT or EPA approved. Any item sold by Pit Bike Supply could void the motorcycle manufacture's warranty. Pit Bike Supply warrants its products to be free from manufacture defects at the time of delivery, but makes no other warranty claims.
LIABILITY: The acceptance and/or use of any merchandise purchased from Pit Bike Supply by the customer hereby shall release Pit Bike Supply from any and all liability pertaining to the use of such merchandise. The customer recognizes that any changes, alterations and/or modifications to any motorcycle may increase the risk of injury, accident or death, and may also render the motorcycle illegal for use on public roads.
PRIVACY NOTICE: Pit Bike Supply will not sell or otherwise distribute your personal information.
